SHIPPING & DELIVERY

Delivery Terms

Shipping is available Australia wide. We ship our products with several major courier companies within Australia, depending on which courier will provide the best price to your delivery address. Tracking numbers are provided for all goods once dispatched from our warehouse, and these can be entered on the relevant courier company’s website to view the status of your delivery. Goods are delivered during business hours, and must be signed for at the time of delivery. Delivery is not available on weekends, public holidays or after business hours.
Please ensure you provide a physical home or business address for delivery and a daytime contact number. If nobody is available to sign for your delivery, the courier company may opt to return package to base location (usually at their local depot). If a re delevery is required a second time a extra service fee of $250 may apply.

Delivery Times and Pickups

The majority of our items are shipped from our warehouse based on the Sunshine Coast, Queensland. Please allow 1-2 business days after payment has cleared for your order to be processed. Some items that are built to order may take additional time for construction.

Estimated delivery times (after your order has been processed)

Sunshine Coast, Brisbane, Gold Coast: 1 – 4 business days
• Please be aware remote/regional areas may take additional time
Delivery Costs

Delivery/Shipping costs for all systems are automatically calculated with a Flat fee of $500 charged by the courier company to deliver.  Please contact us Direct for delivery costs to your area as in most cases we can better what the online system suggests.

Damaged Packages

Delivery insurance is included with all purchases, covering your items from damage or loss during transit. If you receive your order and find it has been damaged, please report this to us within 48 hours.
• When signing for the delivery, note that the goods are damaged with the delivery driver
• Take photos of the damage and send to us via email
• Contact us on 1300 505 584 and a staff member will assist you further

Lost Packages

If you haven’t received your order and believe it may be lost, please first enter your order tracking number (received by email after your order has been processed) on the relevant courier’s website to track the status of delivery. If your tracking number doesn’t work, or your order doesn’t seem to be moving, please contact us and a staff member will follow your delivery up with the courier company and inform you of the outcome.