SHIPPING & DELIVERY 2017-09-24T02:37:33+00:00

SHIPPING & DELIVERY

Delivery Terms

Shipping is available Australia wide. We ship our products with several major courier companies within Australia, depending on which courier will provide the best price to your delivery address. Tracking numbers are provided for all goods once dispatched from our warehouse, and these can be entered on the relevant courier company’s website to view the status of your delivery. Goods are delivered during business hours, and must be signed for at the time of delivery. Delivery is not available on weekends, public holidays or after business hours.
Please ensure you provide a physical home or business address for delivery and a daytime contact number. If nobody is available to sign for your delivery, the courier company may opt to return package to base location (usually at their local depot). If a re delevery is required a second time a extra service fee of $250 may apply.

Delivery Times and Pickups

The majority of our items are shipped from our warehouse based on the Sunshine Coast, Queensland. Please allow 1-2 business days after payment has cleared for your order to be processed. Some items that are built to order may take additional time for construction.

Estimated delivery times (after your order has been processed)

Sunshine Coast, Brisbane, Gold Coast: 1 – 4 business days
• Please be aware remote/regional areas may take additional time
Delivery Costs

Delivery/Shipping costs for all systems are automatically calculated with a Flat fee of $500 charged by the courier company to deliver.  Please contact us Direct for delivery costs to your area as in most cases we can better what the online system suggests.

Damaged Packages

Delivery insurance is included with all purchases, covering your items from damage or loss during transit. If you receive your order and find it has been damaged, please report this to us within 48 hours.
• When signing for the delivery, note that the goods are damaged with the delivery driver
• Take photos of the damage and send to us via email
• Contact us on 1300 505 584 and a staff member will assist you further

Lost Packages

If you haven’t received your order and believe it may be lost, please first enter your order tracking number (received by email after your order has been processed) on the relevant courier’s website to track the status of delivery. If your tracking number doesn’t work, or your order doesn’t seem to be moving, please contact us and a staff member will follow your delivery up with the courier company and inform you of the outcome.

Charlie Hari
Charlie Hari
00:56 13 Apr 18
Thanks to Solar Smart Qld Greg and his team for installing a total of 96 x 265 watt panels and 26.44kw SMA inverter allowing us to save in excess of $1000.00 per month on our power bill. Even after financing the total cost we are still saving in excess of $600.00 per month. The system has been running for some 8 months and has delivered what was promised by the Solar Smart Qld team. So far this system has produced 35.6mwh. As there are a lot of air conditioning equipment on the roof of our building Greg and his team designed and installed the system so that there was no shade on any solar panel, hence producing the maximum energy output. Many thanks to the team for their professional service from start to finish. I have no hesitation in recommending Solar Smart Qld (Greg & his Team) to anyone considering installation of a solar system. Keep up the good work guys. Cheers
Darin Seagrove
Darin Seagrove
00:32 29 Jun 17
A really simple and straightforward quote and a quick install that was everything that was promised, no "extra charges" no arguments or hassles. Was advised on what system was most suitable and then quoted for that system, price was all inclusive and installation was perfect, presented a few options for panel layout and allowed me to make an informed choice. great service and perfect result. Price was also better than some of the big players in the business.
Sukanya Aepjantuek
Sukanya Aepjantuek
08:49 17 Feb 17
I recently used these guys, fantastic service and no pressure. Prices were competitive and top end products like SMA investors and Canadian Solar panels were choices given amongst other leading brands all suiting my budget. From the sales rep to completion I felt looked after. I knew nothing about Solar and it took awhile for me to understand what was needed, but they were patient and understanding. I would recommend them to anyone.
Sarath Ginige
Sarath Ginige
02:49 02 Apr 17
Used this company recently for a home installation, and felt compelled to write a review as I was very happy with their very professional and prompt service. Both their office and installation team were very easy to deal with. Based on my experience, I wouldn't hesitate to recommend them to others.
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