REFUND POLICY 2017-09-24T02:41:15+00:00

REFUND POLICY

Please choose carefully when purchasing, as we may not be able to provide a refund or replacement if you change your mind.

Faulty on Arrival

If you receive a faulty item, we will at our discretion either repair or replace the item. If the fault is minor (such as a dent) and you would prefer to keep the item, we may offer you a partial refund of the purchase price as compensation. Solar Smart QLD will arrange for any return freight if we require the faulty product returned, and for any delivery costs to get the repaired or replaced item back to you. When a faulty item is being returned for a replacement, the original item must first be returned before a replacement item is sent out. If we cannot repair or replace your item, we may offer you a similar alternative (if one exists) or a refund of your order.

Please note: if the item was working on arrival and you are claiming warranty, a different policy applies – see Warranty Information

Incorrect Item

In the event you receive an incorrect item, you can return the product as long as it remains unused and unopened with the original pacaking intact. If the item is incorrect due to an error by you, you will need to pay for all postage costs. If the error is by us, we will pay for postage costs.

Product Exchanges

We are not required to provide an exchange if you change your mind, however typically we will be able to do this on the following conditions:

Item is unused, unopened with the original packaging intact
Any shipping costs to return the item and have the exchanged item delivered are covered by the customer
Solar Smart QLD reserve the right to charge a 20% restocking fee for any new items that have been ordered incorrectly and returned. The buyer is also responsible to pay postage for any items returned under Warranty but are found to be fully working when tested.

Returning Products to us
If you have contacted us and confirmed your return will be accepted, please address your package to:

Solar Smart QLD
5 First Av, Maroochydore, Qld 4558

Please include a copy of your invoice/invoice number, and details on why you are returning the product to help with timely processing.

Please note: We do not refund installed systems, installed Inverters, delivery costs, insurance charges or lost returned items.

Charlie Hari
Charlie Hari
00:56 13 Apr 18
Thanks to Solar Smart Qld Greg and his team for installing a total of 96 x 265 watt panels and 26.44kw SMA inverter allowing us to save in excess of $1000.00 per month on our power bill. Even after financing the total cost we are still saving in excess of $600.00 per month. The system has been running for some 8 months and has delivered what was promised by the Solar Smart Qld team. So far this system has produced 35.6mwh. As there are a lot of air conditioning equipment on the roof of our building Greg and his team designed and installed the system so that there was no shade on any solar panel, hence producing the maximum energy output. Many thanks to the team for their professional service from start to finish. I have no hesitation in recommending Solar Smart Qld (Greg & his Team) to anyone considering installation of a solar system. Keep up the good work guys. Cheers
Darin Seagrove
Darin Seagrove
00:32 29 Jun 17
A really simple and straightforward quote and a quick install that was everything that was promised, no "extra charges" no arguments or hassles. Was advised on what system was most suitable and then quoted for that system, price was all inclusive and installation was perfect, presented a few options for panel layout and allowed me to make an informed choice. great service and perfect result. Price was also better than some of the big players in the business.
Sukanya Aepjantuek
Sukanya Aepjantuek
08:49 17 Feb 17
I recently used these guys, fantastic service and no pressure. Prices were competitive and top end products like SMA investors and Canadian Solar panels were choices given amongst other leading brands all suiting my budget. From the sales rep to completion I felt looked after. I knew nothing about Solar and it took awhile for me to understand what was needed, but they were patient and understanding. I would recommend them to anyone.
Sarath Ginige
Sarath Ginige
02:49 02 Apr 17
Used this company recently for a home installation, and felt compelled to write a review as I was very happy with their very professional and prompt service. Both their office and installation team were very easy to deal with. Based on my experience, I wouldn't hesitate to recommend them to others.
Neil Waterman
Neil Waterman
07:09 04 Jun 18
I researched solar installers for months before coming to the decision to use Solar Smart. I nearly steered away Solar after reading the horror stories form other buyers about installers. From the start Sue at the office was fantastic to deal. The installers turned up right on time, left everything clean and were great to deal with. Chris the electrician did a great job and took the time to explain how the system works. I have only had it in for 5 days and from reading the meter each day to get an understanding I can see how much this 6.6 klw system will save us. The swimming pool is completely offset and as long as you do washing etc during the day, it completely offsets all of these items. As for reliabity it is too early to say but with this top quality system I cannot foresee any problems, just massive savings. I am more than happy to recommend Solar Smart in Maroochydore and have already done so to my friends. Neil Waterman Brisbane
Brenton Dicker
Brenton Dicker
02:34 25 Jun 18
put system on roof on time with no fuss,did great job
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