TERMS AND CONDITIONS 2017-10-17T05:51:51+00:00

TERMS AND CONDITIONS

1. Prices mentioned on the website are applicable for a standard install. See below for details. Specifications for a standard install.

A. House should have the following features: Single storey house, Pitched roof and the meter-box should be up to date as per following specifications:

  • Fibre fire-proof back board.
  • The casing should be made out of metal and not wood/chipboard.
  • No loose wires which should be neatly tucked.
  • No old ceramic switches – only circuit breaker switches.
  • Enough space should be available to install an isolation switch.
  • Please refer to ‘Australian Standard AS-6002-1999 Domestic electric meter enclosure’ for further details.

B. Property should be within the 150 km form Brisbane city.
C. Install address must:

  • Have clear, unhindered vehicle access for our installers.
  • Have a completed home not under construction with wiring/power supply complying with current electrical standards.
  • Have a suitable location for the inverter.

2. The advertised price is only valid for tin roof (Flat roof not included) & single storey house. Extra charges will be applicable for tile/flat roof or multi storey property.
3. The advertised price is applicable if the Solar system purchased is eligible as per the Small- scale Renewable Energy Scheme and you agree to assign the rights of the STCs to Solar Smart QLD.
4. The price advertised is not applicable if you require finance.
5. Solar Smart Qld will beat any competitor’s quote by 5%, provided it fulfils the following conditions:

A. Must be an formal quote and not a verbal quote or an email confirmation.
B. The price quoted by the other company cannot be a liquidation sale price.
C. The price guarantee can only be redeemed once , per customer.
D. The price guarantee offer is applicable only for the metro areas (as defined in section #1-B above)
E. The price guarantee is only for products with the exact same model number and specifications as the SolarSmart QLD product.
F. The price guarantee only applies to currently stocked items.
G. The price guarantee does not apply to trade prices or commercial quantities.

Privacy Policy for the Solar Smart QLD website

This following document sets forth the Privacy Policy for the Solar Smart QLD website.

Solar Smart QLD  is committed to providing you with the best possible customer service experience. Solar Smart QLD is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to some Solar Smart QLD customer support features you may be required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Solar Smart QLD takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Solar Smart QLD reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Solar Smart QLD reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Solar Smart QLD welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us during business hours Monday to Friday.

 

Charlie Hari
Charlie Hari
00:56 13 Apr 18
Thanks to Solar Smart Qld Greg and his team for installing a total of 96 x 265 watt panels and 26.44kw SMA inverter allowing us to save in excess of $1000.00 per month on our power bill. Even after financing the total cost we are still saving in excess of $600.00 per month. The system has been running for some 8 months and has delivered what was promised by the Solar Smart Qld team. So far this system has produced 35.6mwh. As there are a lot of air conditioning equipment on the roof of our building Greg and his team designed and installed the system so that there was no shade on any solar panel, hence producing the maximum energy output. Many thanks to the team for their professional service from start to finish. I have no hesitation in recommending Solar Smart Qld (Greg & his Team) to anyone considering installation of a solar system. Keep up the good work guys. Cheers
Darin Seagrove
Darin Seagrove
00:32 29 Jun 17
A really simple and straightforward quote and a quick install that was everything that was promised, no "extra charges" no arguments or hassles. Was advised on what system was most suitable and then quoted for that system, price was all inclusive and installation was perfect, presented a few options for panel layout and allowed me to make an informed choice. great service and perfect result. Price was also better than some of the big players in the business.
Sukanya Aepjantuek
Sukanya Aepjantuek
08:49 17 Feb 17
I recently used these guys, fantastic service and no pressure. Prices were competitive and top end products like SMA investors and Canadian Solar panels were choices given amongst other leading brands all suiting my budget. From the sales rep to completion I felt looked after. I knew nothing about Solar and it took awhile for me to understand what was needed, but they were patient and understanding. I would recommend them to anyone.
Sarath Ginige
Sarath Ginige
02:49 02 Apr 17
Used this company recently for a home installation, and felt compelled to write a review as I was very happy with their very professional and prompt service. Both their office and installation team were very easy to deal with. Based on my experience, I wouldn't hesitate to recommend them to others.
Neil Waterman
Neil Waterman
07:09 04 Jun 18
I researched solar installers for months before coming to the decision to use Solar Smart. I nearly steered away Solar after reading the horror stories form other buyers about installers. From the start Sue at the office was fantastic to deal. The installers turned up right on time, left everything clean and were great to deal with. Chris the electrician did a great job and took the time to explain how the system works. I have only had it in for 5 days and from reading the meter each day to get an understanding I can see how much this 6.6 klw system will save us. The swimming pool is completely offset and as long as you do washing etc during the day, it completely offsets all of these items. As for reliabity it is too early to say but with this top quality system I cannot foresee any problems, just massive savings. I am more than happy to recommend Solar Smart in Maroochydore and have already done so to my friends. Neil Waterman Brisbane
Brenton Dicker
Brenton Dicker
02:34 25 Jun 18
put system on roof on time with no fuss,did great job
Peter Billin
Peter Billin
01:30 24 Jul 18
The service from Solar Smart beginning to end was faultless. They were fast and efficient. Sue and Ethan and the team were very friendly and helpful. A pleasure to deal with.
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